FAQs: Shipping & Pickups
- How long does shipping take?
South Africa Orders
Items are dispatched within 48 hours of placing your order.
Shipping is handled by an external courier service which typically takes 5–7 working days for delivery.
Once your order is dispatched, you will receive a tracking number via email for updates.
Worldwide Orders
Items are dispatched within 48 hours of placing your order.
Delivery generally takes 15–20 working days, depending on your location and shipping partner.
You will receive a tracking number for your shipment once it has been dispatched.
Please note: Once orders are shipped, delivery timelines are subject to courier services and are beyond our control.
- What are the shipping costs?
South Africa:
Delivery is free for orders over R1000.
For orders under R1000, shipping costs will be calculated at checkout.
Worldwide:
Shipping costs vary based on destination and will be calculated at checkout.
- Are pickups available?
Yes, we offer a pickup option in the Phoenix, Durban area, and it’s completely free.
Once your order is complete, we will send our exact pickup location to you via email.
Pickups are a convenient and cost-free option for local customers.
If you have additional questions about shipping or pickups, feel free to contact us at 0842995710